Privacy Policy

02. Information We Collect

Depending on how you interact with our website and clinic communication channels, we collect information in two primary ways:

03. How We Use Your Information

We use collected information exclusively for legitimate medical practice and patient care purposes, including:

• Scheduling, confirming, and coordinating in-person or virtual cosmetic consultations with our surgical team.
• Responding to your inquiries regarding procedure details, doctor availability, clinic timings, and general cost estimates.
• Providing appointment reminders, follow-up notifications, and post-procedure care guidance.
• Monitoring, improving, and optimizing our website responsiveness, speed, and usability across mobile and desktop devices.
• Complying with applicable legal, regulatory, and healthcare documentation obligations under Indian law.

04. Appointment & Medical Consultation Data

Information submitted through online appointment booking forms is treated as confidential healthcare inquiry data. It is accessed strictly by authorized medical staff and patient coordinators to facilitate your consultation. Online inquiries do not constitute an established doctor-patient relationship until an in-person clinical assessment is completed by our board-certified surgeons.

05. WhatsApp & Electronic Communication

If you initiate contact with us through our official clinic WhatsApp numbers (+91 96396 35454 / +91 91337 33733) or email:

• Your communication is encrypted end-to-end according to WhatsApp/Meta platform protocols.
• Our team uses this channel solely to answer your questions, assist with clinic navigation, share procedure brochures, and coordinate appointments.
• We will never send unsolicited promotional spam. You may request to cease communication at any time by messaging us.

06. Website Cookies & Analytics

Our website may utilize essential cookies and basic analytics cookies to recognize returning visits, save user display preferences, and understand which surgical resources are most helpful to patients. You can manage or disable cookies through your browser settings; however, certain website features may have slightly reduced functionality.

07. Data Security & Protection

We implement industry-standard administrative, physical, and technical safeguards to secure your personal data:

• HTTPS / SSL Encryption: All data transmitted between your browser and our server is secured with high-grade Transport Layer Security (TLS) encryption.
• Restricted Access: Only authorized clinic personnel with direct patient management responsibilities have access to consultation submissions.
• Secure Hosting: Our web infrastructure is maintained on secure cloud servers adhering to standard modern security protocols.

08. Information Sharing & Third Parties

We do NOT sell, trade, rent, or commercialize your personal information to third parties under any circumstances.

We may disclose information only in the following limited circumstances:

• Service Providers: Trusted technology partners who assist in hosting our website, sending confirmation emails/SMS, or maintaining our clinic records under strict confidentiality obligations.
• Legal Requirements: If required by Indian law, court order, or authorized government authority to satisfy statutory obligations.
• Patient Safety: In urgent situations where sharing information is strictly necessary to protect the life, health, or physical safety of a patient or individual.

09. Data Retention

We retain consultation inquiries and patient communications only for as long as necessary to fulfill the purposes outlined in this policy, manage clinical follow-ups, and satisfy statutory medical record-keeping requirements under the Clinical Establishments Act and Medical Council guidelines.

10. Your Privacy Rights

You have the right to:

• Inquire about the personal information we maintain regarding your consultation requests.
• Request correction of inaccurate or outdated contact information.
• Request deletion of non-essential contact data, subject to statutory healthcare record retention requirements.
• Opt out of non-essential communications at any time by notifying our clinic staff.

11. Children’s Privacy

Our website is intended for adults seeking cosmetic and medical care. We do not knowingly collect personal information online from individuals under 18 years of age without explicit parental or legal guardian consent and direct involvement.

12. External Links

Our website may contain links to third-party platforms (such as Google Maps, YouTube, Facebook, or Instagram). We do not control and are not responsible for the privacy practices, content, or data collection policies of external third-party sites. We encourage you to review their respective privacy notices.

13. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect advancements in clinic operations, technological updates, or evolving legal frameworks. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website following changes indicates acknowledgment of the revised terms.